Thought for the day

O

ossagp

2strokesteve89:
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Years back I took a company car (taurus) back to the dealer for it's first checkup. The floor heat didnt work and the rear speakers didn't. Right from the factory. Anyway, when i picked it up the rear speaker still was not working and I wanted it noted, so without moving it I walked back up and told the service writer. He called got on the phone to the foreman who sent the mechanic up this time. He and the service writer began a conversation on a notebook pad and with some sign language.
 
2strokesteve89

2strokesteve89

ossagp:
Years back I took a company car (taurus) back to the dealer for it's first checkup. The floor heat didnt work and the rear speakers didn't. Right from the factory. Anyway, when i picked it up the rear speaker still was not working and I wanted it noted, so without moving it I walked back up and told the service writer. He called got on the phone to the foreman who sent the mechanic up this time. He and the service writer began a conversation on a notebook pad and with some sign language.
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It would not be possible for me to get thru one day as a mechanic without using my ears, I think a person could learn ways to adapt somewhat but in the end would not be effective at all in their job.
 
O

ossagp

I was always conscious of how things might be perceived by a customer, so it struck me as odd they would have that exchange in front of me. I know i can feel a speaker and know when it is working or not. I use a welding and sometimes mechanical service which is owned by a man who doesnt have hearing, or speech. When he says he can do something, he really can.

Since it wasn't actually a car I owned and I figured that they have the obligation to fix it, but the right to do it with whatever staff they wanted to use I wasn't even going to ask. It was right the second time. But man, I would have hidden that conversation. 2x for a CW organization was really a pretty good "repair ratio" as we were to find out later on.
 
2strokesteve89

2strokesteve89

ossagp:
I was always conscious of how things might be perceived by a customer, so it struck me as odd they would have that exchange in front of me. I know i can feel a speaker and know when it is working or not. I use a welding and sometimes mechanical service which is owned by a man who doesnt have hearing, or speech. When he says he can do something, he really can.

Since it wasn't actually a car I owned and I figured that they have the obligation to fix it, but the right to do it with whatever staff they wanted to use I wasn't even going to ask. It was right the second time. But man, I would have hidden that conversation. 2x for a CW organization was really a pretty good "repair ratio" as we were to find out later on.
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Yup......pretty much any conversations between me and the service manager or owner,that don't involve the customer are out of his/her earshot. It's too easy for them to get the wrong idea in their little tiny brains and then it takes an enormous amount of time to convince them that all is ok.
 
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