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<blockquote data-quote="johnrunner" data-source="post: 124055" data-attributes="member: 925"><p>Thanks for accepting the feedback Brock. As a quick followup, I know you want to focus on the SEO. And I'm sure you site does a good job of it by going of a part #. But the majority of customers do not know their part number prior to the purchase. For example, I, John Smith, want knee pads. I know Thor has those cool Force Guards that offer alot of protection. So I go online to search for them by name and picture. Not so much part number.</p><p> </p><p>Part numbers are HUGE when someone is looking for OEM parts, as almost everyone classifies them by the OEM issued number. And I know you guys want stand out from the "masses", as stated but that isn't always the key to business. Kind of like the saying, "odd man left out". </p><p> </p><p>I think a great way your company, as other great companies do, could stand out in a good way is via your customer service. You seem like a good guy and you can go along way with that. Make your customers feel appreciated for their business. How often do you hear of companies calling their previous customers back and confirming everything is okay? Not often, but when it does, how do you think the customer feels? I remember the first time that happened to me, and I tell you it made me feel good about the business and I continue to drive the extra distance to go there.</p><p> </p><p>Online business is kind of like in store business in a way. Making sure your website clearly appeals to the customer is number one IMHO. Just like having an appealing business on Main street brings customers in. The second thing is once the customer is in the store/in the site, is making sure you do what is needed to keep them inside the business. And that is where customer service does it's part.</p><p> </p><p>Then happy customers spread the word. Word of mouth is one of the best forms of business related public relations there is. Sometimes people get public relations and advertising confused. DOn't just find ways to promote your business, find ways to have other people to promote your business. That's good public/business relations. <img src="https://www.dirtbikeaddicts.com/static/images/smilies/thumb.gif" class="smilie" loading="lazy" alt=":thumb:" title="Thumb :thumb:" data-shortname=":thumb:" /></p></blockquote><p></p>
[QUOTE="johnrunner, post: 124055, member: 925"] Thanks for accepting the feedback Brock. As a quick followup, I know you want to focus on the SEO. And I'm sure you site does a good job of it by going of a part #. But the majority of customers do not know their part number prior to the purchase. For example, I, John Smith, want knee pads. I know Thor has those cool Force Guards that offer alot of protection. So I go online to search for them by name and picture. Not so much part number. Part numbers are HUGE when someone is looking for OEM parts, as almost everyone classifies them by the OEM issued number. And I know you guys want stand out from the "masses", as stated but that isn't always the key to business. Kind of like the saying, "odd man left out". I think a great way your company, as other great companies do, could stand out in a good way is via your customer service. You seem like a good guy and you can go along way with that. Make your customers feel appreciated for their business. How often do you hear of companies calling their previous customers back and confirming everything is okay? Not often, but when it does, how do you think the customer feels? I remember the first time that happened to me, and I tell you it made me feel good about the business and I continue to drive the extra distance to go there. Online business is kind of like in store business in a way. Making sure your website clearly appeals to the customer is number one IMHO. Just like having an appealing business on Main street brings customers in. The second thing is once the customer is in the store/in the site, is making sure you do what is needed to keep them inside the business. And that is where customer service does it's part. Then happy customers spread the word. Word of mouth is one of the best forms of business related public relations there is. Sometimes people get public relations and advertising confused. DOn't just find ways to promote your business, find ways to have other people to promote your business. That's good public/business relations. :thumb: [/QUOTE]
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