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<blockquote data-quote="johnrunner" data-source="post: 124043" data-attributes="member: 925"><p><span style="font-size: 12px">I'll be honest as criticism is helpful to those WHO CAN take it and learn from it. And you seem like a good guy Brock so I'm sure you could. I have been on your site multiple times to just find myself getting kind of frustrated and going to another major off road site (E.g. Motorcycle-superstore, RMATV, etc.). And this doesn't mean I do not like you and your site because I would LOVE to support a DBA member's business (Plus I LOVE your sweet build reports...especially that 300 smoker <img src="https://www.dirtbikeaddicts.com/static/images/smilies/rocker.gif" class="smilie" loading="lazy" alt=":rocker:" title="Rocker :rocker:" data-shortname=":rocker:" />) . Luckily the times I've gotten frustrated on your site I was only window shopping so to say. I like to see what cool add on's are available for my scooter and what gear is on sale, so I often just browse. And sometimes I find myself buying stuff. </span></p><p> </p><p><span style="font-size: 12px">Your product listing style is less visually interactive compared to other sites. For example, on your site you list the different types of vehicles you have parts for on the left. You then click on the vehicle your interested in (e.g. dirt bike) and it takes you to a listing of items sold in regards to that vehicle. You click on that section (e.g. oil filters) and it takes you to ANOTHER listing of oil filter brands. At no point during this process have I seen product PHOTOS along side prices and other competing aftermarket products like you would see in another major site. IMHO, customers like to be able to click on a category (eg. protective gear) and then see a layout of products (which I mean with pictures of products with prices etc.) offered. Then from there, you can have different links along the side of the page to narrow your results (eg. knee guards, neck braces etc.) I understand once you click on the brand you like you MIGHT see a picture of the product at that point. </span><p style="text-align: left">IMHO, people go shopping online to browse at things they are interested in and want to SEE products, not READ a listing of things offered. </p><p><span style="font-size: 12px">This leads me to another critique...</span></p><p> </p><p><span style="font-size: 12px">A LARGE PERCENTAGE OF YOUR LINKS READ...."<p style="text-align: left">We found 0 results matching your criteria".</p><p></span> </p><p style="text-align: left"><span style="font-size: 12px"><span style="font-family: 'Arial'">You have tons of different product categories listed on your site. But several of them do not have any "criteria" offered and listed. For example, I click on locks, click on any of the listed brands and find "</span>We found 0 results matching your criteria." This happens on SEVERAL of your products. I would assume this is due to your inventory system not stocking or listing all of the items you listed. If that's the case, simply do not have that section available, as having several links to dead ends is IMHO not good for business.</span></p> <p style="text-align: left"></p> <p style="text-align: left"></p> <p style="text-align: left">And maybe try carrying OEM replacement parts?</p> <p style="text-align: left"></p> <p style="text-align: left">I'm not trying to bash on your site. I really want to see it do well and have your business do better. But in today's society, people like the easy way out. Tons of consumers in the last couple of years have switched over to online shopping due to convenience of never leaving home. And the number of online shoppers is only going to continue to grow as time goes on. And as business goes, so will the number of vendors. Those who offer the best experience (which include everything from a user friendly website to customer service) will continue to grow in all terms of business (customers, products, PROFITS) etc. </p> <p style="text-align: left"></p> <p style="text-align: left">But don't get me wrong, your site is not horrible, but IMHO it could use a lot of "modernizing" to compete with the main guys. I love your "Deal of the Day" category as it sometimes gives consumers that extra push needed to pull the trigger on a purchase. Also like your free shipping and return policy as good customer service brings customers back. </p> <p style="text-align: left"></p> <p style="text-align: left">Above all, my opinions are just that, opinions. So feel free to take everything with a grain a salt. I'm only a consumer that enjoys shopping online. However, I am a public relations major and like to speak my mind sometimes when people ask my opinion on a product or company <img src="https://www.dirtbikeaddicts.com/static/images/smilies/smirk.gif" class="smilie" loading="lazy" alt=":smirk:" title="Smirk :smirk:" data-shortname=":smirk:" /> But at the end of the day, your in control as it's your business and your in the drivers seat. </p> <p style="text-align: left"></p> <p style="text-align: left"></p> <p style="text-align: left"></p> <p style="text-align: left"></p> <p style="text-align: left"></p></blockquote><p></p>
[QUOTE="johnrunner, post: 124043, member: 925"] [SIZE=3]I'll be honest as criticism is helpful to those WHO CAN take it and learn from it. And you seem like a good guy Brock so I'm sure you could. I have been on your site multiple times to just find myself getting kind of frustrated and going to another major off road site (E.g. Motorcycle-superstore, RMATV, etc.). And this doesn't mean I do not like you and your site because I would LOVE to support a DBA member's business (Plus I LOVE your sweet build reports...especially that 300 smoker :rocker:) . Luckily the times I've gotten frustrated on your site I was only window shopping so to say. I like to see what cool add on's are available for my scooter and what gear is on sale, so I often just browse. And sometimes I find myself buying stuff. [/SIZE] [SIZE=3]Your product listing style is less visually interactive compared to other sites. For example, on your site you list the different types of vehicles you have parts for on the left. You then click on the vehicle your interested in (e.g. dirt bike) and it takes you to a listing of items sold in regards to that vehicle. You click on that section (e.g. oil filters) and it takes you to ANOTHER listing of oil filter brands. At no point during this process have I seen product PHOTOS along side prices and other competing aftermarket products like you would see in another major site. IMHO, customers like to be able to click on a category (eg. protective gear) and then see a layout of products (which I mean with pictures of products with prices etc.) offered. Then from there, you can have different links along the side of the page to narrow your results (eg. knee guards, neck braces etc.) I understand once you click on the brand you like you MIGHT see a picture of the product at that point. [/SIZE][LEFT]IMHO, people go shopping online to browse at things they are interested in and want to SEE products, not READ a listing of things offered. [/LEFT] [SIZE=3]This leads me to another critique...[/SIZE] [SIZE=3]A LARGE PERCENTAGE OF YOUR LINKS READ...."[LEFT]We found 0 results matching your criteria".[/LEFT][/SIZE] [LEFT][SIZE=3][FONT=Arial]You have tons of different product categories listed on your site. But several of them do not have any "criteria" offered and listed. For example, I click on locks, click on any of the listed brands and find "[/FONT]We found 0 results matching your criteria." This happens on SEVERAL of your products. I would assume this is due to your inventory system not stocking or listing all of the items you listed. If that's the case, simply do not have that section available, as having several links to dead ends is IMHO not good for business.[/SIZE][/LEFT] [LEFT] [/LEFT] [LEFT] [/LEFT] [LEFT]And maybe try carrying OEM replacement parts?[/LEFT] [LEFT] [/LEFT] [LEFT]I'm not trying to bash on your site. I really want to see it do well and have your business do better. But in today's society, people like the easy way out. Tons of consumers in the last couple of years have switched over to online shopping due to convenience of never leaving home. And the number of online shoppers is only going to continue to grow as time goes on. And as business goes, so will the number of vendors. Those who offer the best experience (which include everything from a user friendly website to customer service) will continue to grow in all terms of business (customers, products, PROFITS) etc. [/LEFT] [LEFT] [/LEFT] [LEFT]But don't get me wrong, your site is not horrible, but IMHO it could use a lot of "modernizing" to compete with the main guys. I love your "Deal of the Day" category as it sometimes gives consumers that extra push needed to pull the trigger on a purchase. Also like your free shipping and return policy as good customer service brings customers back. [/LEFT] [LEFT] [/LEFT] [LEFT]Above all, my opinions are just that, opinions. So feel free to take everything with a grain a salt. I'm only a consumer that enjoys shopping online. However, I am a public relations major and like to speak my mind sometimes when people ask my opinion on a product or company :smirk: But at the end of the day, your in control as it's your business and your in the drivers seat. [/LEFT] [LEFT] [/LEFT] [LEFT] [/LEFT] [LEFT] [/LEFT] [LEFT] [/LEFT] [LEFT][SIZE=12px][FONT=Arial][/FONT][/SIZE][/LEFT] [/QUOTE]
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