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Direct TV or Dish Network - What to do?
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<blockquote data-quote="Agent2" data-source="post: 14905" data-attributes="member: 17"><p>Directv ( and most likely Dish) are hurting for customers, lots of people cancelling due to the economy. You can almost name your own price.</p><p>If you are a Directv customer, this is what you do -</p><p></p><p>"Hi, this is Directv, how can I help you?</p><p>I want to cancel my subscription.</p><p>OK sir, can I ask why?</p><p>Got a flyer from Dish, I can get the same service for 20 bucks a month less.</p><p>One moment please. (they transfer you to the retention department)</p><p>Hello sir, I understand you want to cancel, is there anything we can do to keep you as a customer? How about if we take 20 dollars a month off your bill?</p><p>Well, I don't know............</p><p>And we will throw in the movie channel package for 6 months no charge.</p><p>That sounds good, ok, I will stay"</p><p></p><p>I did this when I got a notice that they wanted to raise my bill 15 bucks a month, no price increase, ended up paying 20 bucks a month less and free movie channels.</p></blockquote><p></p>
[QUOTE="Agent2, post: 14905, member: 17"] Directv ( and most likely Dish) are hurting for customers, lots of people cancelling due to the economy. You can almost name your own price. If you are a Directv customer, this is what you do - "Hi, this is Directv, how can I help you? I want to cancel my subscription. OK sir, can I ask why? Got a flyer from Dish, I can get the same service for 20 bucks a month less. One moment please. (they transfer you to the retention department) Hello sir, I understand you want to cancel, is there anything we can do to keep you as a customer? How about if we take 20 dollars a month off your bill? Well, I don't know............ And we will throw in the movie channel package for 6 months no charge. That sounds good, ok, I will stay" I did this when I got a notice that they wanted to raise my bill 15 bucks a month, no price increase, ended up paying 20 bucks a month less and free movie channels. [/QUOTE]
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Direct TV or Dish Network - What to do?
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